{"id":288644,"date":"2026-04-11T02:30:01","date_gmt":"2026-04-11T02:30:01","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/chat-assist-for-woocommerce\/"},"modified":"2026-04-19T13:06:00","modified_gmt":"2026-04-19T13:06:00","slug":"chat-assist-for-woocommerce","status":"publish","type":"plugin","link":"https:\/\/kir.wordpress.org\/plugins\/chat-assist-for-woocommerce\/","author":23463679,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.0.0","stable_tag":"1.0.0","tested":"6.9.4","requires":"6.0","requires_php":"7.4","requires_plugins":null,"header_name":"Chat Assist for WooCommerce","header_author":"Space Lab Apps Pty Ltd","header_description":"AI-powered customer support chat widget for WooCommerce stores. Free rules-based chat included, premium AI text and voice features available.","assets_banners_color":"0e1016","last_updated":"2026-04-19 13:06:00","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/qonvor.com\/docs\/","header_author_uri":"https:\/\/qonvor.com","rating":5,"author_block_rating":0,"active_installs":0,"downloads":121,"num_ratings":2,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"spacelabapps","date":"2026-04-19 13:06:00"}},"upgrade_notice":{"1.0.0":"<p>Initial release of Chat Assist for WooCommerce.<\/p>"},"ratings":{"1":0,"2":0,"3":0,"4":0,"5":2},"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3503686,"resolution":"128x128","location":"assets","locale":""},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3503686,"resolution":"256x256","location":"assets","locale":""}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3503686,"resolution":"1544x500","location":"assets","locale":""},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3503686,"resolution":"772x250","location":"assets","locale":""}},"assets_blueprints":{},"all_blocks":{"chat-assist\/chat-widget":{"$schema":"https:\/\/schemas.wp.org\/trunk\/block.json","apiVersion":3,"name":"chat-assist\/chat-widget","version":"1.0.0","title":"Chat Assist Widget","category":"widgets","icon":"format-chat","description":"Add the Chat Assist widget to your page.","keywords":["chat","support","woocommerce","assistant","voice"],"supports":{"html":false,"align":false,"multiple":false},"textdomain":"chat-assist-for-woocommerce","attributes":{"position":{"type":"string","default":"bottom-right"}},"editorScript":"file:.\/index.js","editorStyle":"file:.\/editor.css","style":"file:.\/style.css","render":"file:.\/render.php"}},"tagged_versions":["1.0.0"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3503686,"resolution":"1","location":"assets","locale":""},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3503686,"resolution":"2","location":"assets","locale":""},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3503686,"resolution":"3","location":"assets","locale":""},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3503686,"resolution":"4","location":"assets","locale":""},"screenshot-5.png":{"filename":"screenshot-5.png","revision":3503686,"resolution":"5","location":"assets","locale":""},"screenshot-6.png":{"filename":"screenshot-6.png","revision":3503686,"resolution":"6","location":"assets","locale":""}},"screenshots":{"1":"Step by Step - Setup Guide.","2":"Customise your Chat Assistant to your needs.","3":"Statistics &amp; Usage Insights.","4":"Conversation Overview &amp; Customer Questions.","5":"Customise your Chat Assist Widget.","6":"Automated 24\/7 Customer Assistance for Your Store."},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[2353,5707,1104,4013,286],"plugin_category":[41,45],"plugin_contributors":[259930],"plugin_business_model":[],"class_list":["post-288644","plugin","type-plugin","status-publish","hentry","plugin_tags-ai","plugin_tags-chat","plugin_tags-support","plugin_tags-voice","plugin_tags-woocommerce","plugin_category-communication","plugin_category-ecommerce","plugin_contributors-spacelabapps","plugin_committers-spacelabapps"],"banners":{"banner":"https:\/\/ps.w.org\/chat-assist-for-woocommerce\/assets\/banner-772x250.png?rev=3503686","banner_2x":"https:\/\/ps.w.org\/chat-assist-for-woocommerce\/assets\/banner-1544x500.png?rev=3503686","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/chat-assist-for-woocommerce\/assets\/icon-128x128.png?rev=3503686","icon_2x":"https:\/\/ps.w.org\/chat-assist-for-woocommerce\/assets\/icon-256x256.png?rev=3503686","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/chat-assist-for-woocommerce\/assets\/screenshot-1.png?rev=3503686","caption":"Step by Step - Setup Guide."},{"src":"https:\/\/ps.w.org\/chat-assist-for-woocommerce\/assets\/screenshot-2.png?rev=3503686","caption":"Customise your Chat Assistant to your needs."},{"src":"https:\/\/ps.w.org\/chat-assist-for-woocommerce\/assets\/screenshot-3.png?rev=3503686","caption":"Statistics &amp; Usage Insights."},{"src":"https:\/\/ps.w.org\/chat-assist-for-woocommerce\/assets\/screenshot-4.png?rev=3503686","caption":"Conversation Overview &amp; Customer Questions."},{"src":"https:\/\/ps.w.org\/chat-assist-for-woocommerce\/assets\/screenshot-5.png?rev=3503686","caption":"Customise your Chat Assist Widget."},{"src":"https:\/\/ps.w.org\/chat-assist-for-woocommerce\/assets\/screenshot-6.png?rev=3503686","caption":"Automated 24\/7 Customer Assistance for Your Store."}],"raw_content":"<!--section=description-->\n<p>Chat Assist for WooCommerce is an AI-powered chatbot plugin that lets your customers ask questions, find products, and get instant answers - by text or by voice. It works right inside your store, so shoppers never have to leave the page.<\/p>\n\n<p>The free version runs entirely on your server with no signup and no external services. Premium plans add AI-powered conversations, voice chat in multiple languages, and more.<\/p>\n\n<p><strong>Free Features (No signup required):<\/strong><\/p>\n\n<ul>\n<li>Smart product search and recommendations<\/li>\n<li>Product comparison (price, stock, features side by side)<\/li>\n<li>Order tracking (customers enter order number + email)<\/li>\n<li>Answers about shipping, returns, and payment policies<\/li>\n<li>Custom FAQ support - add your own questions and answers<\/li>\n<li>Quick reply buttons (customizable per language)<\/li>\n<li>Lead capture - collect visitor emails (optional)<\/li>\n<li>Cart recovery reminder for abandoned items<\/li>\n<li>Discount and sale product display<\/li>\n<li>Category browsing<\/li>\n<li>Multilingual widget interface<\/li>\n<li>Runs entirely on your server - no external services needed<\/li>\n<\/ul>\n\n<p><strong>Premium Features (Subscription via <a href=\"https:\/\/qonvor.com\">qonvor.com<\/a>):<\/strong><\/p>\n\n<ul>\n<li>AI-powered natural language understanding in multiple languages<\/li>\n<li>Voice chat in real-time with a natural-sounding voice<\/li>\n<li>Train your Chat Assistant with knowledge base uploads (PDF\/CSV)<\/li>\n<li>Analytics dashboard showing conversations, usage trends, and popular topics<\/li>\n<li>Agent handoff with email notification when a human is needed<\/li>\n<li>Shop awareness - your assistant knows the cart, products, policies, stock, and shipping<\/li>\n<li>Smart fallback - automatically switches to free chat when AI is unavailable, recovers silently<\/li>\n<li>Starter: 100 min\/mo, 60s sessions, text only<\/li>\n<li>Business: 200 min\/mo, 120s sessions, text + voice<\/li>\n<li>Pro: 500 min\/mo, 180s sessions, text + voice, all languages<\/li>\n<\/ul>\n\n<h4>External Services<\/h4>\n\n<p><strong>Free mode<\/strong> does not connect to any external service. All chat processing happens locally on your WordPress server.<\/p>\n\n<p><strong>Premium mode<\/strong> connects to the Qonvor backend to provide AI-powered text and voice chat features. When premium mode is enabled, the following data is transmitted to the Qonvor API:<\/p>\n\n<ul>\n<li>The current page URL (query strings are stripped)<\/li>\n<li>Product and cart context from WooCommerce (names, prices, stock status)<\/li>\n<li>Chat messages entered by the visitor<\/li>\n<li>Audio data when voice chat is active<\/li>\n<\/ul>\n\n<p>This data is processed in accordance with Qonvor's privacy policy and terms of service:<\/p>\n\n<ul>\n<li><a href=\"https:\/\/qonvor.com\/privacy\">Qonvor Privacy Policy<\/a><\/li>\n<li><a href=\"https:\/\/qonvor.com\/terms\">Qonvor Terms of Service<\/a><\/li>\n<\/ul>\n\n<p>No data is sent to Qonvor unless you explicitly configure the backend connection in the plugin settings.<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Upload the plugin files to <code>\/wp-content\/plugins\/woo-chat-assist\/<\/code><\/li>\n<li>Activate the plugin through the 'Plugins' screen in WordPress<\/li>\n<li>Go to Chat Assist in the admin menu to configure the widget<\/li>\n<li>Use the Gutenberg block, shortcode <code>[chafwc_chat]<\/code>, or enable auto-inject<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"does%20this%20plugin%20require%20woocommerce%3F\"><h3>Does this plugin require WooCommerce?<\/h3><\/dt>\n<dd><p>Yes, Chat Assist for WooCommerce requires WooCommerce 7.0 or later to be installed and activated.<\/p><\/dd>\n<dt id=\"can%20i%20use%20this%20without%20signing%20up%3F\"><h3>Can I use this without signing up?<\/h3><\/dt>\n<dd><p>Yes. The free rules-based chat works without any external service. Just install and configure.<\/p><\/dd>\n<dt id=\"how%20do%20i%20enable%20ai%20features%3F\"><h3>How do I enable AI features?<\/h3><\/dt>\n<dd><p>AI features require a subscription. Visit <a href=\"https:\/\/qonvor.com\">qonvor.com<\/a> to sign up, then enter your Backend URL and Site Token in the plugin settings under Backend Connection.<\/p><\/dd>\n<dt id=\"what%20languages%20are%20supported%3F\"><h3>What languages are supported?<\/h3><\/dt>\n<dd><p>The free chat uses your site's language. AI text and voice support English on the Starter plan, EN\/DE\/FR\/ES on Business, and EN\/DE\/FR\/ES\/IT\/NL\/JA on Pro.<\/p><\/dd>\n<dt id=\"does%20this%20plugin%20collect%20personal%20data%3F\"><h3>Does this plugin collect personal data?<\/h3><\/dt>\n<dd><p>In free mode, no data leaves your server. In premium mode, visitor chat messages and page context are sent to the Qonvor API for AI processing. Visitor IP addresses are hashed before transmission and never stored in raw form. See the External Services section for full details.<\/p><\/dd>\n<dt id=\"what%20happens%20when%20ai%20minutes%20run%20out%3F\"><h3>What happens when AI minutes run out?<\/h3><\/dt>\n<dd><p>The widget automatically falls back to free rules-based chat. The voice tab is hidden and a brief message is shown. The widget silently retries AI every 60 seconds and restores full functionality when AI becomes available again.<\/p><\/dd>\n<dt id=\"can%20customers%20track%20their%20orders%20in%20the%20chat%3F\"><h3>Can customers track their orders in the chat?<\/h3><\/dt>\n<dd><p>Yes. Customers can ask about their order or click \"Track my order\". The chat shows an inline form for order number and billing email, then displays an order card with status, items, and tracking info.<\/p><\/dd>\n<dt id=\"is%20this%20an%20alternative%20to%20tidio%20or%20livechat%3F\"><h3>Is this an alternative to Tidio or LiveChat?<\/h3><\/dt>\n<dd><p>Chat Assist is built specifically for WooCommerce, not a generic chat tool. It includes voice chat, order tracking, product search, and AI-powered responses designed around your store data. The free version runs entirely on your server with no external dependencies.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release<\/li>\n<\/ul>","raw_excerpt":"AI-powered chatbot plugin for WooCommerce with text and voice chat. Free rules-based chat included, premium AI features available.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kir.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/288644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kir.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/kir.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/kir.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=288644"}],"author":[{"embeddable":true,"href":"https:\/\/kir.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/spacelabapps"}],"wp:attachment":[{"href":"https:\/\/kir.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=288644"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/kir.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=288644"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/kir.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=288644"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/kir.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=288644"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/kir.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=288644"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/kir.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=288644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}